← Artifacts Dream

Shipping & Returns

Effective October 18, 2026

Ready pieces and custom orders

Each piece is cast and painted by hand in small runs. Orders placed on Etsy ship within the processing time shown on the Etsy listing before you pay. A custom order is made only after we both sign the agreed order; its production and delivery dates are set in that signed order, before work begins and before you pay.

If we cannot ship by the date we gave you, we will tell you promptly, give you a new date and offer you the choice to cancel for a full refund.

Where we ship

Packaging

Each piece is wrapped and boxed to protect the relief and the ribbon. Please open the parcel on a table and lift the piece by its body, not by the ribbon.

Etsy orders

Returns and exchanges for Etsy orders follow the policy shown on the Etsy listing and Etsy's purchase protection. All communication and claims about Etsy orders take place only on Etsy.

Custom and personalized orders

Personalized and custom pieces are made for you and cannot be returned or exchanged for a change of mind.

Damaged or defective items

Please open the parcel and check your piece within 48 hours of delivery — a parcel left outside can be damaged by rain or snow. If it arrived broken or with a defect, email orders@artifactsdream.com with photos of the piece and the packaging; we accept claims up to 7 days after delivery. We will replace it or refund you. Claims by email apply only to orders placed directly with us through this website. Claims on Etsy orders are handled only on Etsy — through Etsy messages or Etsy’s order help — under Etsy Purchase Protection; we do not accept them by email. This does not limit any rights you have under the consumer laws of your country.